Customer Experience Guarantee

Customer Experience Guarantee Our Customer Experience Guarantee means we are committed to providing you with an enjoyable and hassle-free purchasing experience with us from Day One. We strive to make every part of your experience uncomplicated, from selecting the right product for your application to support and training, we guarantee your experience will be nothing less than excellent.

If for ANY reason you're not completely satisfied with your experience, you can simply return your instrument within 45 days of purchase for a full refund.

We encourage you to share how we can improve your experience with us. Get in touch with us at [email protected].

Warranty Policy

1 Year Warranty

Standard Warranty

Our standard warranty guarantees your tester to be free from defects in workmanship for 1 year from the date of shipment. This warranty is provided at no additional cost and there are no requirements for calibration or inspection. Any non-factory repairs or modifications that are made to the instrument will void your warranty. Your warranty is non-transferable.

3 Year Warranty Extension Program*

Extend your tester’s standard warranty for up to a total of 3 years when you return it to us for annual calibration and inspection. The only additional costs for this warranty extension are the calibration fees and shipping costs. Learn more about our calibration options.

* offered only in North America

Trade-in Policy

Our generous trade-in program is our little way of saying thanks for continuing to use SCI testers. Simply send us your old tester and we’ll give you a credit towards your purchase. We will even accept competitive models! You must purchase a new tester in order for the credit to apply. Trade-in credit is based on the replacement tester being purchased. Oh and we’ll be sure your old tester is responsibly recycled.

SCI Instrument Trade-in Credit
260, 290 Series $150.00
4000 Series $300.00
6000 Series $400.00

Trade-In discounts cannot be combined with any other offer or discount promotion.

Our trade-in program is for North American customers only.

Recycle LogoTrade-ins are never used for resale or repair – we ensure they are responsibly recycled.

Learn more about SCI’s Green Initiative

Delivery Promise

1 Day Guaranteed Shipment

New Instrument

Your application is important to us so we’ll be sure to ship your standard tester within 1 business day of entering your order. If your tester ships late, we’ll pay the freight!


To help keep your production line running smoothly we’ll turn-around your calibration in 10 business days. Our flat rate repair program allows us to service your tester and turn it around in 10 business days. If your tester ships late, we’ll pay the freight!

Terms & Conditions:
Domestic US shipment only.
Large quantity orders will require additional shipping time.
Service jobs other than Flat Rate Repair and Calibration will require additional turn-around time.
Ground shipment only.