Customer Perks

At SCI, we partner with our customers to provide more than just simple-to-use Electrical Safety Testers.

Our Pledge: We Put You First

Customer Experience Guarantee

Customer Experience Guarantee

Our Customer Experience Guarantee means we are committed to providing you with an enjoyable and hassle-free experience. Our goal is to make every part of your experience easy, from selecting the right product for your application, to support and training. We guarantee an excellent experience. If for ANY reason you're not completely satisfied, you can simply return your instrument within 45 days of purchase for a full refund.

Our Goal: To Simplify Your Experience

1-Year Warranty

1-Year Warranty

We back every tester with a standard 1-year warranty so you can rest assured you are receiving a quality product. Extend your warranty for up to 3 years if you choose us for your annual calibration. We also offer a 2-year protection plan which you can purchase upfront without a calibration requirement.

1 Business Day Shipment Guarantee

1 Business Day Shipment Guarantee

We ship every order within 1 business day using standard ground shipping.

Terms & Conditions: Domestic US shipment only. Large quantity orders will require additional shipping time.

Industry Leading Service Turnaround Times

Industry Leading Service Turnaround Times

We understand you need to prevent downtime on the production line, so we ensure all Calibrations are completed in a timely manner.

Terms & Conditions: Service jobs other than Flat Rate Repair and Calibration will require additional turn-around time. Ground shipment only.

Best customer support in the industry

Best Customer Support in the Industry

We value our customers and work to provide the best service and support in the industry. With over 60 years of industry experience we are the pros you can trust for safety compliance and NRTL standards. We'll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgeable customer support, so you’re covered no matter where you are.

Trade-In Credit

If your Hipot has seen better days, it's time for you to trade-in and trade up! Our trade-in discount program is our way of saying thanks for choosing SCI. Simply send us your old tester and we’ll give you a credit toward your purchase. We even accept competitive models*

260 $150
290 $150
4000 $300

*Our trade-in program is for North American customers only. You must purchase a new tester in order for the credit to apply. Trade-in credit is based on the replacement tester being purchased. Trade-in discounts cannot be combined with any other offer or discount promotion.

Trade-ins are never used for resale or repair – we ensure they're responsibly recycled.