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Customer Perks

At SCI, we partner with our customers to provide more than just simple-to-use Electrical Safety Testers.

Our Pledge: We Put You First.

Customer Happiness

Customer Happiness Promise

We aim to provide an amazing experience and quality testers that last a long time. If you’re not satisfied with your tester, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time, we promise to fix it for free (unless abuse or excessive damage is present). When your tester reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).

Ikonix USA recommends that your tester be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix USA. To obtain an RMA please contact our Customer Support team at 1-847-367-4378 or visit https://www.hipot.com/rma-request

*5 year warranty is valid on any model purchased in 2021 or after.

Our Goal: To Simplify Your Experience.

5 Year Warranty

5 Year Warranty

Your new tester is warranted to be free from defects in workmanship and material for a period of(5) years from date of shipment.

**5 year warranty is valid on any model purchased in 2021 or after.

1 Business Day Shipment Guarantee

1 Business Day Shipment Guarantee

We ship every order within 1 business day using standard ground shipping.

Terms & Conditions: Domestic US shipment only. Large quantity orders will require additional shipping time.

Best customer support in the industry

Ongoing Support

We work to provide the best service and support in the industry. With decades of industry experience we are the pros you can trust to help you be compliant to NRTL standards. We’ll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgable partners, so you’re covered no matter where you are.

Trade-In Program

If your tester has seen better days, it's time for you to trade-in and trade up! Our trade-in discount program is our way of saying thanks for choosing SCI. Simply send us your old tester and we’ll give you a credit toward your purchase. We even accept competitive models*

TESTER BEING PURCHASED DISCOUNT OFF PURCHASE PRICE
260 $150
290 $150
440 $350

 

*Our trade-in program is for North American customers only. You must purchase a new tester in order for the credit to apply. Trade-in credit is based on the replacement tester being purchased. Trade-in discounts cannot be combined with any other offer or discount promotion.

Trade-ins are never used for resale or repair – we ensure they're responsibly recycled.