Customer Happiness Promise
We aim to provide an amazing experience and quality testers that last a long time. If you’re not satisfied with your tester, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time, we promise to fix it for free (unless abuse or excessive damage is present). When your tester reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).
Ikonix USA recommends that your tester be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix USA. To obtain an RMA please contact our Customer Support team at 1-847-367-4378 or visit https://www.hipot.com/rma-request
*5 year warranty is valid on any model purchased in 2021 or after.